Tech Support Tools from Digidesign

Jul 12
Posted in Pro Tools, Recording Studio, Tech Support
Post tagged , , , ,

Folks -

I ran across this helpful tool kit on Digidesign’s web site today… its a 3MB download called the Tech Support Folder. It contains a bunch of really helpful stuff if you’re having problems with your computer and Pro Tools, or if you’re looking to get Pro Tools and want to know if your computer is compatible.

First, there’s the PC Wizard, which analyzes your PC and produces a description of the components in your Windows computer. You can then compare your PC info with Digidesign’s compatible computer requirements.

Second, there’s the Tech Support Utility, which can help you solve a bunch of common Pro Tools tech support issues, such as error messages and problems with computer performance, plug-ins, I/O, etc.

Third, there’s the Troubleshooting Sessions folder, which contains a bunch of sessions that can help you troubleshoot any Pro Tools interface.

Finally, there’s the FAQ and Troubleshooting Guide, which is a 31 page with chapters on compatibility, support, performance considerations, hard drives, interfaces, installing and launching Pro Tools, operational errors, and what I use most… Appendix B, which has a list of common DAE Errors and What They Mean. YEAH!

Click here to go to the Tech Support Folder on Digidesign’s Site

This is a helpful bunch of tools… check them out!

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    www.BrentHeber.com
    Jul 13, 2008 at 8:17 pm

    Hi David,

    Brent from Digidesign Australia/NZ here. Just wanted to say thanks for helping get the message out about the TS folder. Its massively useful. So much time of our Tech support department is helping clients who’ve had problems in compatiblity, either chipset, OS or PT or plug in version.
    I intend to do a blog post (or maybe video) to help folks walk through the installation process in the near future, which follows on from this topic quite well I think.

    Catherine
    Nov 7, 2008 at 5:06 am

    Thanks for referring this helpful toolkit. Hope it will be helpful to me.
    ———-

    Catherine

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    Josie
    Nov 13, 2008 at 3:14 pm

    Odd! Perhaps you can help me. Utilizing LE 7.4. Out of nowhere I press the space bar to run the tracks. Nothing happens. I manually press the run button. Nothing happens. I create another session and repeat the above procedures. Nothing happens. Could you help me with this or is this to be addressed to PT Tech support? Yhnx in advance.

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